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Feb 8 2010
December 2009 Current Issue
Features
Cover Story
Jose Alonso, Internet e-Commerce Director — Jenkins Auto Group
Departments/Columns
AAISP
Social Media Skeptic
Cliff Banks
Internet Sales
How to Respond to Leads the Right Way
Tom Mohr
Online Buyers Have Wants Also
Rob Lange
Still Struggling with Handling Internet Leads?
Jeff Rubin
A Right Time to Call
Joe Webb
Improving your E-mail Delivery Rate
Peter Martin
Are You a Creator, or Just a Bad Prophet?
Phil Sura
Ways to Create a ‘Sticky’ Web Site
Paige Presley
CRM
What Type of Manager Are You?
Chuck Barker
Increase Profits Despite Sales Floor Weaknesses
Guy Manasse
Technology Trends
How to Find and Use Customer Data
Sandi Jerome
Departments
Mail
New Products & Services
